Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use Servanda.

1. Information We Collect

We collect information you provide directly, including your name, email address, and content you submit during mediation sessions. We also collect usage data such as IP addresses, browser type, and how you interact with our service.

2. How We Use Your Information

We use your information to provide and improve our services, process your transactions, communicate with you about your account, and ensure the security of our platform. We may also use anonymized data to improve our AI models.

3. Information Sharing

We do not sell your personal information. We may share information with service providers who help us operate our platform, when required by law, or to protect our rights. Content shared in agreements is visible to all parties in that agreement.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no system is completely secure, and we cannot guarantee absolute security of your information.

5. Data Retention

We retain your data as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time. Some information may be retained for legal or legitimate business purposes.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data. You can manage your data through your account settings or by contacting us directly.

7. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how you use our service. You can manage cookie preferences through your browser settings or our cookie consent tool.

8. Third-Party Services

We use third-party services for authentication, payment processing, and analytics. These services have their own privacy policies, and we encourage you to review them. We use AI providers to power our mediation features.

9. Children's Privacy

Servanda is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through the service. The date at the top indicates when this policy was last updated.

Contact

For privacy questions, contact us at privacy@servanda.ai