Section 27 Housing Act 1988: damages for unlawful eviction
Section 27 HA 1988 makes a landlord liable in tort to a residential occupier unlawfully deprived of occupation, or driven out by harassment or withdrawal of services.
Official text
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HA 1988 s. 27 — United Kingdom
This section applies if, at any time after 9th June 1988, a landlord (in this section referred to as “ the landlord in default ”) or any person acting on behalf of the landlord in default unlawfully deprives the residential occupier of any premises of his occupation of the whole or part of the premises. This section also applies if, at any time after 9th June 1988, a landlord (in this section referred to as “ the landlord in default ”) or any person acting on behalf of the landlord in default— attempts unlawfully to deprive the residential occupier of any premises of his occupation of the whole or part of the premises, or knowing or having reasonable cause to believe that the conduct is likely to cause the residential occupier of any premises— to give up his occupation of the premises or any part thereof, or to refrain from exercising any right or pursuing any remedy in respect of the premises or any part thereof, does acts likely to interfere with the peace or comfort of the residential occupier or members of his household, or persistently withdraws or withholds services reasonably required for the occupation of the premises as a residence, and, as a result, the residential occupier gives up his occupation of the premises as a residence. Subject to the following provisions of this section, where this section applies, the landlord in default shall, by virtue of this section, be liable to pay to the former residential occupier, in respect of his loss of the right to occupy the premises in question as his residence, damages assessed on the basis set out in section 28 below. Any liability arising by virtue of subsection (3) above— shall be in the nature of a liability in tort; and subject to subsection (5) below, shall be in addition to any liability arising apart from this section (whether in tort, contract or otherwise). Nothing in this section affects the right of a residential occupier to enforce any liability which arises apart from this section in respect of his loss of the right to occupy premises as his residence; but damages shall not be awarded both in respect of such a liability and in respect of a liability arising by virtue of this section on account of the same loss. No liability shall arise by virtue of subsection (3) above if— before the date on which proceedings to enforce the liability are finally disposed of, the former residential occupier is reinstated in the premises in question in such circumstances that he becomes again the residential occupier of them; or at the request of the former residential occupier, a court makes an order (whether in the nature of an injunction or otherwise) as a result of which he is reinstated as mentioned in paragraph (a) above; and, for the purposes of paragraph (a) above, proceedings to enforce a liability are finally disposed of on the earliest date by which the proceedings (including any proceedings on or in consequence of an appeal) have been determined and any time for appealing or further appealing has expired, except that if any appeal is abandoned, the proceedings shall be taken to be disposed of on the date of the abandonment. If, in proceedings to enforce a liability arising by virtue of subsection (3) above, it appears to the court— that, prior to the event which gave rise to the liability, the conduct of the former residential occupier or any person living with him in the premises concerned was such that it is reasonable to mitigate the damages for which the landlord in default would otherwise be liable, or that, before the proceedings were begun, the landlord in default offered to reinstate the former residential occupier in the premises in question and either it was unreasonable of the former residential occupier to refuse that offer or, if he had obtained alternative accommodation before the offer was made, it would have been unreasonable of him to refuse that offer if he had not obtained that accommodation, the court may reduce the amount of damages which would otherwise be payable to such amount as it thinks appropriate. In proceedings to enforce a liability arising by virtue of subsection (3) above, it shall be a defence for the defendant to prove that he believed, and had reasonable cause to believe— that the residential occupier had ceased to reside in the premises in question at the time when he was deprived of occupation as mentioned in subsection (1) above or, as the case may be, when the attempt was made or the acts were done as a result of which he gave up his occupation of those premises; or that, where the liability would otherwise arise by virtue only of the doing of acts or the withdrawal or withholding of services, he had reasonable grounds for doing the acts or withdrawing or withholding the services in question. In this section— “ residential occupier ”, in relation to any premises, has the same meaning as in section 1 of the 1977 Act; “ the right to occupy ”, in relation to a residential occupier, includes any restriction on the right of another person to recover possession of the premises in question; “ landlord ”, in relation to a residential occupier, means the person who, but for the occupier’s right to occupy, would be entitled to occupation of the premises and any superior landlord under whom that person derives title; “ former residential occupier ”, in relation to any premises, means the person who was the residential occupier until he was deprived of or gave up his occupation as mentioned in subsection (1) or subsection (2) above (and, in relation to a former residential occupier, “ the right to occupy ” and “ landlord ” shall be construed accordingly).
Section 27 creates a civil liability, separate from any prosecution, where a landlord or someone acting on the landlord's behalf unlawfully deprives a residential occupier of occupation of the premises. Subsection (2) extends it to two further situations: an attempt to do so, and conduct - acts likely to interfere with the peace or comfort of the occupier or their household, or persistently withdrawing or withholding services reasonably required for occupation - done knowing or with reasonable cause to believe it is likely to make the occupier leave or stop pursuing their rights, where the occupier does in fact give up occupation as a result. Cutting off the electricity, removing the front door, moving strangers in: these are the classic facts.
The liability is "in the nature of a liability in tort" and is in addition to any other liability, but subsection (5) prevents double recovery for the same loss - damages cannot be awarded both under this section and at common law for the loss of the right to occupy. The measure is not general damages for distress; it is the valuation exercise in section 28.
Three limits are built in. Subsection (6) removes liability entirely if the former occupier is reinstated before the proceedings are finally disposed of, or if the court makes an order at their request that results in reinstatement - which means an occupier who wants the section 27 measure must think carefully about seeking an injunction to get back in. Subsection (7) lets the court reduce damages where the occupier's prior conduct makes that reasonable, or where they unreasonably refused an offer of reinstatement. Subsection (8) gives the landlord a defence of reasonable belief that the occupier had ceased to reside there, or that there were reasonable grounds for withdrawing the services.
When it applies
A landlord who changed the locks while the tenant was out and put their belongings on the pavement.
Electricity, water or heating cut off to force an occupier to leave.
A landlord who moved other people into the property to make it unbearable.
Threats and repeated late-night visits after the occupier asked for repairs.
An occupier deciding between an injunction to get back in and a claim for damages.
What this section does not say
×It is not the criminal offence. Unlawful eviction and harassment are prosecuted under the Protection from Eviction Act 1977; this section is the civil claim.
×It does not survive reinstatement. If the occupier goes back in before proceedings are finally disposed of, subsection (6) removes the liability altogether.
×It is not damages for distress and inconvenience. The measure is the valuation in section 28, and other losses are claimed on ordinary principles instead.
×It does not allow recovery twice. Subsection (5) prevents damages under this section and at common law for the same loss.
×It is not confined to tenants. It protects a "residential occupier" as defined in section 1 of the Protection from Eviction Act 1977, which is wider, but it does not reach occupiers who fall outside that definition.
Worked examples
Invented situations, written to show how the wording bites. They are not real cases, not judgments and not precedent, and nothing here predicts what would happen in yours.
Illustrative example
An occupier returns from a night shift to find their key does not work and their possessions in bags in the communal hall. The landlord says the flat was abandoned and has already advertised it.
How the wording applies
Subsection (1) creates civil liability where a landlord unlawfully deprives a residential occupier of occupation, and this is the classic fact pattern. The fact that most affects what the occupier does next is subsection (6): liability is removed altogether if they are reinstated before proceedings are finally disposed of. So the choice between pressing for the keys back and claiming damages has to be made deliberately, not drifted into.
How the parties settled it
The landlord returns the keys and the belongings the same day and pays the cost of the nights spent elsewhere and of replacing the damaged items; both agree that any future possession step will go through the court.
Illustrative example
Rather than changing the locks, a landlord turns off the hot water and electricity repeatedly and moves two strangers into the spare room. The occupier eventually gives up and leaves.
How the wording applies
Subsection (2) reaches beyond eviction to acts likely to interfere with peace or comfort, and to persistently withdrawing services reasonably required, done knowing or with reasonable cause to believe the occupier is likely to give up occupation - where they do in fact give up occupation as a result. The fact that has to be established is that causal link: the conduct must be what caused the departure, which is why the sequence and dates matter more than the unpleasantness itself.
How the parties settled it
The landlord pays an agreed sum covering the deposit, moving costs and the difference in rent for six months, and the tenancy is treated as ended by agreement on the date the occupier left.
The same problem elsewhere
The other legal systems in this collection answer the same everyday problem with their own provisions.
The comparison and these one-line summaries are in English.
Locked out: the landlord changed the locks and cut the power, in 7 jurisdictions
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This page reproduces the text of HA 1988 s. 27 in force at the date shown and explains it in general terms. It is not legal advice and takes no account of the circumstances of your case, which can change the answer completely. For a live dispute, for limitation periods, and before taking any step in court, consult a qualified lawyer in England and Wales.